Director of Studio Operations - Fitness franchise business
Location: London
Salary: A£70,000 - A£80,000
About the Role
My client is a brand-new Fitness concept coming to the UK. They are established internationally and are moving the franchise to England. They require a dynamic and driven Director of Studio Operations to oversee the growth, culture, and operations of the studios. This is a leadership role designed for a highly motivated individual who thrives in managing people, driving performance, and delivering an exceptional client experience. The Operator will serve as both a business leader and cultural ambassador, setting the tone for the studios while ensuring operational excellence and long-term growth. This is a multi-faceted role that requires strong leadership, business acumen, and a passion for health, fitness, and community building.
Key Responsibilities
* Lead and manage day-to-day studio operations in alignment with company strategies, policies, and procedures.
* Ensure delivery of exceptional client experiences that reflect the brand and service standards.
* Track and analyze performance through KPIs including sales, client retention, utilization, expenses, and payroll.
* Plan and execute local marketing initiatives to drive new client acquisition and exceed revenue targets.
* Cultivate lasting relationships with clients, local fitness/wellness communities, partners, and influencers.
* Oversee staff and class scheduling to maximize efficiency and maintain service quality.
* Manage studio inventory including supplies, retail products, and beverages.
* Organize and host team meetings, staff training, and community-building events.
* Proactively address and resolve client inquiries or concerns to ensure satisfaction and loyalty.
Ideal Candidate Profile
* Strong leadership with proven experience in business or studio operations.
* Excellent interpersonal and relationship-building skills.
* Business-minded with the ability to track, analyze, and achieve financial/operational goals.
* Ability to inspire and motivate a high-performing team while fostering a positive culture.
* Entrepreneurial spirit, with creativity in driving marketing and community engagement.
* Passion for health, wellness, and fitness.
For more details on this role and others in Leisure, Fitness or Attractions, contact David Allen on # or email #
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