Director of Rooms
Salary: A‚¬Negotiable
Location: Rome, Italy
This luxury 5-star property is looking for a Director of rooms. The Director of Rooms is a strategic and operational leader responsible for managing the Front Office, Housekeeping, and Reservations teams. With a direct team of 4 and broader oversight of room division operations, this role plays a central part in delivering an exceptional guest journey from arrival to departure, with a consistent focus on wellness, sustainability, and emotional hospitality.
This position is part of the Executive Committee and reports jointly to the General Manager and Director of Operations .
Key Responsibilities
* Oversee the performance and daily operations of the Front Office , Housekeeping , and Reservations departments
* Ensure guest experiences reflect the brand's pillars of well-being , sustainability , and personalized service
* Foster a culture of care, mindfulness, and excellence within the Rooms team
* Lead recruitment, training, and development initiatives to build a highly motivated and service-driven team
* Implement operational strategies that support energy conservation, reduced waste, and wellness-oriented service delivery
* Monitor guest feedback and satisfaction metrics, implementing improvements as needed
* Maintain close collaboration with all departments, especially Spa, F&B, and Engineering, to ensure seamless guest service
* Oversee departmental budgets, productivity, and staffing levels with a focus on efficiency and quality
* Represent the Rooms Division in strategic discussions at the Executive Committee level
Candidate Profile
* 3-5 years of experience in a leadership position within a well-structured, international hotel group , preferably in Italy
* Strong operational knowledge of luxury hotel Rooms Division functions
* Experience leading both Front Office and Housekeeping teams in a 5-star environment
* Fluent in Italian and English ; additional languages are highly desirable
* Passionate about wellness, sustainability , and innovative guest service
* Empathetic leader with excellent communication and problem-solving skills
* Ability to thrive in a high-expectation, detail-focused, and collaborative environment
Director of Rooms
Salary: A‚¬Negotiable
Location: Rome, Italy
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