Manager: Small Business Services
Requisition Number-141901
Closing Date-22 September 2025
Location- Mall of Reds
Job Family
Sales And Services
Career Stream
Relationship Management
Leadership Pipeline
Manage Self: Professional
FAIS Affected
FAIS Affected - Yes
Job Purpose
To deliver banking solutions to clients by understanding their business and needs through relationship management to achieve Nedbanks strategy to be the most admired bank.
Job Responsibilities
-Deliver banking solutions that meet client needs through understanding of client's business and needs through relationship management.
-Demonstrate an understanding of risk parameters by managing client relationships according to credit principles
-Improve results by tracking and analysing financial reports against agreed measures.
-Understand clients business and needs through proactive client relationship management according to portfolio mandate.
-Build relationships with internal stakeholders through communication and networking as determined by client needs.
-Collaborate with third parties by engaging with them as guided by requirements of solutions delivered to clients.
-Complete tasks through planning and reviewing against set targets.
-Manage resources (time, processes and support teams) to optimize value against client expectations.
-Comply with risk standards,policies and procedures through training and development as required by group complianceframework
-Research and analyse information by using problem solving techniques to propose solutions for work challenges.
-Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
-Identify training courses and career progression for self through input and feedback from management.
-Ensure all personal development plan activities are completed within specified timeframe.
-Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
-Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
-Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
-Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
-Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
Essential Qualifications - NQF Level
style="margin-top:0.0;margin-bottom:0.0"-
-Matric / Grade 12 / National Senior Certificate
Preferred Qualification
-NQF Level 5 or Higher in a Financial or Business-related field essential
-Matric / Grade 12 / National Senior Certificate
Minimum Experience Level
-2-3 years’ experience in Business Acquisition essential
-2-3 years' Relationship management experience would be an advantage
-Valid driver's license and own reliable transport is essential
Technical / Professional Knowledge
style="margin-top:0.0;margin-bottom:0.0"-
-Banking knowledge
-Banking procedures
-Business Acumen
-Business principles
-Business writing
-Communication Strategies
-Data analysis
-Governance, Risk and Controls
-Microsoft Office
-Nedbank policies and procedures
-Nedbank vision and strategy
-Principles of financial management
-Principles of project management
-Relevant regulatory knowledge
-Relevant software and systems knowledge
-Decision-making process
-Nedbank culture
-Cluster Specific Operational Knowledge
Behavioural Competencies
style="margin-top:0.0;margin-bottom:0.0"-
-Communication
-Energy
-Building Trusting Relationships
-Managing Work
-Sales Disposition
-Sustaining Customer Satisfaction
---------------------------------------------------------------------------------------
the Nedbank Recruiting Team at +27 860 555 566
