Purpose
To process and administer customer applications and records relating to benefits/business rates/ tax/ financial assessments, to ensure that customers receive the right outcomes.
This role will support the process by undertaking calculations and more straightforward assessments, making decisions within a framework with regards to eligibility, assessment, payments, and liabilities.
About
* Maintain accurate and up-to-date Business Rates and BID Levy records, ensuring compliance with relevant legislation and regulations.
* Handle enquiries from the public, colleagues, and external organisations promptly and professionally, providing accurate advice and guidance.
* Investigate and resolve queries related to Business Rates and BID Levy
* Liaise with external and internal partners and agencies to ensure accurate billing and collection of Business Rates and BID Levy
* Conduct regular audits and reviews to identify and rectify any discrepancies or errors in Business Rates and BID Levy records.
* Stay updated with changes in legislation and regulations pertaining to Business Rates, ensuring accurate advice and compliance.
* Communicating by telephone and digital channels
* Maintaining and balancing the Valuation Office Agency schedules
Required
* Basic DBS
* NVQ Level 2, or equivalent.
* Experience of customer-facing service delivery.
* Experience of processing data and undertaking complex calculations.
* Knowledge of processes, procedures and protocols relating to the calculation and processing of benefits/ tax/business rates.
* Some knowledge of legislation and regulations relating to benefits/business rates/ tax/financial assessments and data protection.
* Knowledge of a range of systems related to processing data.
* Ability to manage and prioritise workload to meet deadlines.
* Ability to communicate technical and complex procedural information to customers.
* Ability to communicate with empathy and assertiveness.
If interested, please submit CV and call Varsha on # between 9am to 5pm (Mon to Fri)
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