The future you want is within reach.
At PCL, we build the places where life happens and find camaraderie in the process. We're a community of builders committed to building better communities. That's why we're always looking ahead, and not just to the next project or what's next in our industry.
We're also looking at what's next for you and how we can help you build a career you're proud of.
Here's how a Business Systems Analyst for our Edmonton NAHQ office contributes to our team:
Responsibilities
-Provide overall support for Salesforce, an enterprise customer relationship management (CRM) system and related business development systems
-Support end users, troubleshoot issues, and streamline service delivery.
-Elicit, review, analyze, and validate system and user requirements.
-Analyze business problems to identify solutions and make recommendations/create business cases for improvement.
-Develop user acceptance test plans, data, and conditions. Coordinate, document, and execute user acceptance testing, including tracking of issues and reporting on statuses.
-Create and update training materials and other documents.
-Conduct end user training – classroom and web-based.
-Promote adherence to processes and system best practices to maximize adoption and buy-in. Gather and analyze system-adoption data and metrics.
-Identify opportunities for improved utilization of existing business applications and processes and integrate business process improvements with system improvements to create wholistic and cost-optimized processes.
-Develop and maintain strong, customer-focused relationships with all stakeholders.
Qualifications
-Experience with Salesforce Sales Cloud or comparative CRM.
-Postsecondary degree or diploma in information management, information technology, business administration, computing science, or related discipline preferred.
-3 years of progressive experience in a related field.
-Certification from Business Analyst Body of Knowledge (BABOK) or International Institute of Business Analysis (IIBA), or equivalent preferred.
-Strong ability to work effectively and collaboratively with employees at all levels and areas of the organization.
-Demonstrated ability to understand and interpret stakeholder needs and make recommendations that support the project/solution and company-wide objectives.
-Results-oriented and able to drive deadlines.
-Experience with change management methodologies.
-Ability to develop and maintain effective stakeholder relationships.
PCL is an innovative, employee-owned company comprised of people who find passion in their profession and take pride in doing great work every day. Our work powers the infrastructure and utilities that are essential to daily life and our projects are the scene of vacations, careers, education and healing. We are consistently ranked among the best companies to work for because we are committed to supporting and developing our teams.
The PCL Companies celebrate diversity and are proud to be an equal opportunity employer. We are committed to creating equitable opportunities and an inclusive environment for all employees and applicants. We make employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability or veteran status.
PCL combines numerous pay and benefit strategies to provide a comprehensive and competitive total rewards package. Any salary range displayed by a job board is an estimate. Your salary, which considers your unique qualifications and experience, is just one component of the robust total rewards you'll enjoy at PCL. This may include an employee share purchase offering, discretionary annual performance bonus, comprehensive benefits and wellness programs, retirement plan plus matching, and career development programs.
Should you require an accommodation during the application process, please Apply at careerspcl with the position and location you are interested in.
Together, we can build success and a better future. Let’s get started!
Employee Status: Regular Full-Time
Company: PCL Constructors Inc.
Primary Location: Edmonton, Alberta (Corporate)
Job: Business Systems Analyst
Requisition: 9916
