Work for Indiana
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
About the Indiana State Museum and Historic Sites
The Indiana State Museum and Historic Sites (ISMHS) is a museum system with 12 locations across the state, including the Indiana State Museum in downtown Indianapolis and 11 historic sites across the state. The ISMHS is a forward-thinking, unparalleled resource for learning about and appreciating Indiana and its role in the world. We discover, collect, preserve, interpret, and present artifacts and exhibits that showcase the stories of Indiana's natural and cultural history, art, and science.
Role Overview:
The part-time Ticket and Call Center Agent works in the Visitor Services Department to assist with reservations, ticketing, cash control, gallery access, group arrivals, general information, an related services.
Salary
This part-time position traditionally starts at an annual salary of $16.73 per hour. Salary for this position may be commensurate with education and job experience.
A Day in the Life:
Responsibilities include:
-Sell admission tickets for exhibits, programs, and IMAX Theater.
-Promote, sell, and process memberships.
-Process ticket requests for departments and programs.
-Answer questions about rates, schedules, and attractions.
-Follow and ensure guidelines for proper accounting for sales, cash management, and documentation.
-Manage cash drawers including cashing out, verifying cash, checks, and credit card receipts. Process voids, vouchers, and discounts. Verify that assigned cash drawers are returned to opening bank amounts.
-Process reservations for the IMAX, L.S. Ayers Tea Room, school lunchroom, and programs
-Answer phones, respond to inquiries, and monitor reservation capacities.
-Provide clerical support for files, confirmation letters, educational events, and workshops.
The job description is not intended to be a comprehensive listing of all activities, duties, or responsibilities required of the employee. Other duties, responsibilities, and activities may be changed or assigned at any time.
What You'll Need for Success:
-Knowledge and skills typically acquired through a high school degree or related work experience.
-One year of previous experience in sales, call center, customer service, or hospitality-related positions.
-Knowledge of general accounting and auditing procedures.
-Proficient computer skills, including Microsoft Office software and Galaxy software.
-Knowledge of customer service standards.
-Ability to operate various types of office equipment.
-Ability to effectively communicate both orally and in writing using correct grammar, spelling, and punctuation.
-Able to work independently.
Supervisory Responsibilities/Direct Reports:
This role may be utilized in a supervisory capacity based on agency needs.
Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefits package for part-time employees that includes:
-Paid vacation, personal and sick time off
-Competitive leave policies covering a variety of employee needs
-12 company paid holidays, 14 on election years
-75 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers.
-Free Parking
-Free LinkedIn Learning
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobsspd.IN.gov.
