Job Req
Closing Date
26 September 2025
Location
Tzaneen
Job Purpose
To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.
Job Responsibilities
Client Engagement:
-Address any concerns relating to the queue flow or digital devices.
-Assist client to download online applications and resolve any log in issues.
-Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
-Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
-Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
-Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
-Educate clients and potential clients on how to subscribe and service their account.
-Educate clients on self-service, digital functionality and features.
-Facilitate a conversation with the client to assist them to complete their service needs online.
-Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
-Meet, greet, establish and clarify client needs and verify documentation and direct clients.
-Nurture strong, long-standing client relationships.
-Own the client request end to end and route for alternative intervention if not equipped to service the client.
-Provide knowledgeable client service that fosters mutual trust and confidence.
Business Operations:
-Accept and service cash transactions over the counter.
-Action control check list applicable to teller, enquiries and foreign functions daily.
-Balance and secure branch stock holding (e.g. cards).
-Control the queuing process and prioritise clients with special needs.
-Destroy old stock (e.g. cards) identified by reports.
-Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
-Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
-Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
-Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
-Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
-Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
-Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).
Risk and Compliance:
-Mitigate risk by controlling counter and drop safe limits according to policy.
-Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.
Nedbank Goals:
-Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
-Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
-Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
-Improve digital enticement and migration volumes to self-service devices and online channels.
Essential Qualifications - NQF Level
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-Diploma
Preferred Qualification
-Banking Services (example, Higher Certificate in Banking Services - NQF5)
Minimum Experience Level
-1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.
Technical / Professional Knowledge
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-Customer service principles
-Product Knowledge
-Problem solving skills
-Relationship management
-Nedbank security policies and procedures
-Governance, Risk and Controls
-Forex product
Behavioural Competencies
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-Building Customer Loyalty
-Earning Trust
-Collaborating
-Managing Work
-Adaptability
-Stress Tolerance
-Continuous Learning
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the Nedbank Recruiting Team at +27 860 555 566
