Alliance For Children is the children's advocacy center serving all of Tarrant County. Since 1992, over 68,000 children have benefitted from Alliance For Children's teamed investigations and coordinated approach. Alliance For Children is a nonprofit organization that operates child-friendly centers located in Arlington, Fort Worth and Hurst. It is our mission to protect Tarrant County children from child abuse through teamed investigations, healing services, and community education.
Alliance For Children is a fully accredited member of the National Children's Alliance , a membership association of over 700 Children's Advocacy Centers and is a founding member of Children's Advocacy Centers of Texas .
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Summary:
The Client Relations Specialist acts as the initial contact person for all client and community inquiries to Alliance For Children. The Client Relations Specialist supervises children in the lobby, obtains family demographic information, and provides a trauma-informed, supportive environment within the center lobby. In addition, the Client Relations Specialist interacts with center volunteers and interns, and is responsible for database entry, associated monthly/quarterly reporting as well as maintenance of the physical facility.
Job Duties/Essential Functions : Acting as initial liaison with families entering the center, including greeting, gathering demographic information as needed, providing educational information, and managing families' needs during visit. Developing and cultivating relationships with Alliance For Children volunteers and interns, creating meaningful opportunities and experiences within the agency. Providing administrative support at the center by sorting mail for all personnel housed at center, answering and directing all incoming calls to appropriate professionals, scheduling/coordinating room assignments for appointments and meetings, maintaining and updating voicemail system. Completing job/center related monthly reports. Maintaining a safe, clean and welcoming environment within the lobby at all times. Entering and maintaining case information in the Alliance For Children database system. Other job duties as requested by immediate supervisor, Director of Administration or Chief Executive Officer.
Knowledge/Skills/Abilities : High school diploma required. Bachelor's degree preferred. Two years' experience working in social services field and/or non-profit organization required. Work experience beyond the minimum two-year requirement may be substituted for the college degree preference. Strong interpersonal and communication skills. Knowledge of Tarrant County resources. Sensitivity to and awareness of unique needs of minority cultures and diverse ethnic groups. Bilingual English/Spanish preferred. Volunteer support experience preferred. Competent in various Microsoft programs. Experience with children required. Must have valid driver's license and proof of liability insurance if driving for agency purposes. Must successfully complete annual criminal and civil background checks. Able to maintain confidentiality and present in a positive, professional manner at all times. Able to maintain composure and professionalism under pressure of deadlines. Regular and reliable attendance. Personal qualities of integrity, credibility, and dedication to the mission of Alliance For Children. Must be able to travel to/work from all Alliance For Children centers on occasion for lobby coverage needs.
Physical Requirements: Able to sit, walk, stand, bend, squat, kneel and twist on an intermittent and sometimes continuous basis. Able to grasp, push, pull objects such as files, file cabinet drawers and reach overhead. Able to operate a telephone. Able to lift up to 25 lbs. (usually office supply boxes). Moderate independent travel by private auto required.
Mission:
The mission of Alliance For Children is to protect Tarrant County children from child abuse through teamed investigations, healing services, and community education.
Agency Perks:
Mental health focused environment. Meaningful assistance programs like personal & professional development. 403b with agency contribution. Generous vacation and wellness leave. 13 paid holidays. Agency currently pays 100% of employee-only medical. Encouragement of work/life balance. Relaxed dress code when appropriate. Center perks and celebrations regularly available and encouraged.
Alliance For Children provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.
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