Position Overview: This position will work with veteran clients and other Meals On Wheels clients as needed. This position will oversee the day-to-day activities, services, and auxiliary resources related to clients and their families that are Veterans. This position will work close with all other departments of Meals On Wheels with regard to client intakes, assessments, program onboarding, and monitoring of services. This position requires driving your personal vehicle for the client home visits and the delivery of client meals and/or agency business.
Paid As: Hourly, Non-Exempt Full-Time Employee
Hours of Operation: 8:00 AM - 4:30 PM Monday - Thursday, 8:00 AM - 3:30 PM Friday
Reports To: Vice President Client Services
AGENCY EXPECTATION OF EMPLOYEE
Maintain confidentiality of client, donor, volunteer, staff and board information
Support the mission, vision and goals of Meals On Wheels, Inc. of Tarrant County
Represent Meals On Wheels in a professional manner at all times
Must have dependable transportation, valid driver license and personal vehicle insurance
Required to pass criminal background check and have a free and clear MVR
Assist with meal delivery when volunteer callouts make it necessary for staff to deliver
Contribute to other projects when necessary
ESSENTIAL JOB TASKS
Support the overall purpose and vision of the Texas Veterans Commission (TVC) Grant
Understand the specific tasks as outlined within the contract and work to ensure success with implementation of the TVC Grant
Possess self-management skills such as initiation, organization and independence
Provide direct case management of services to clients who are Veterans, a Veteran's Spouse, or a Veteran's Dependent
Work positively in a fast-paced environment with the understanding that changes occur frequently and the staff must be able to manage change in a professional manner
Communicate regularly with the Vice President Client Services and Lead Case Manager to update on progresses, challenges, and successes
Works directly with multiple community resources in a professional manner to include other TVC funded agencies and outside resources
Meet hard deadlines with accurate reporting and maintain accurate data in the client database
Complete intakes, maintain a personal caseload, data entry and reports, handle client emergencies, deliver meals, conduct home visits to meet client needs and make recertifications at a minimum of 3 times in a year with other visits, dependent upon client needs
Other duties as assigned by the Vice President Client Services, the Texas Veterans Commission Grant, or required by other agency programs or services
QUALIFICATIONS
Four-year university degree in Social Work, Human Services, Psychology, Sociology, or related field
Previous work with TVC funded agencies preferred
REQUIREMENTS
Excellent customer services skill with emphasis on respectful and tactful communication
Proficient written and oral communication skills
Communicate with a clear, concise and empathetic manner with clients, donors, volunteers, staff, and board members
Personal qualities of integrity, credibility, discretion about confidential matters and possess a strong work ethic
The position includes strenuous activity when picking up supplies and equipment from partnering agencies and community services and must be able to lift, load and unload up to 25 lbs
Requires periods of loading and lifting of heavy items in both temperate and uncontrolled environments and all types of weather conditions
Physically able to climb stairs, repeatedly get in and out of vehicle, reach, stretch, bend and sit or stand for long periods of time
EXPERIENCE
2 years' prior case management workload
Knowledge of computer operation and software products include Microsoft Office Suite
Compensation details: 19-22.5 Hourly Wage
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