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Job Summary
RV Resort Managers are responsible for the operational & continued profitability of the resort & serve as the day to day point of contact for guests and residents. They are responsible for administrative activities, marketing, leasing & home sales of new and pre-owned homes, property maintenance, budgeting & most importantly resident & guest relations
Job Duties
-Ensures guests & residents receive the highest levels of service consistent with Sun’s Customer Service philosophy (Essential)
-Handles resident & guest complaints in a timely & professional manner, communicating through a variety of means (Essential)
-Manages the rent collection process, including collecting, posting & depositing income from leasing of rental sites. Ensures bad debt is submitted to collections (Essential)
-Handles delinquencies & approves eviction proceedings while adhering to Sun’s policies (Essential)
-Reviews residency applications & approves or denies residency (Essential)
-Ensures compliance of policies designed to increase team member safety. Submits workers’ compensation accident & incident reports on a timely basis (Essential)
-Reports deficiencies which would adversely affect the operation of the resort to the RVP (Essential)
-Enforces resort rules & regulations (Essential)
-Ensures compliance with federal state & local agencies that regulate fair housing laws & resort operations (Essential)
-Ensures that overall resort appearance is well maintained & groomed to Sun’s curb appeal standards (Essential)
-Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.
-Monitors, codes & approves all invoices for operating expenses & sales related costs. Maintains petty cash & activity accounts
-Consults RVP to determine the best course of action in the event a question or situation does not have an established guideline
-Oversees & accounts for balancing of RV income nightly. Signs off on bank deposits and forwards RV income report to Main Office
-Inspects & recommends purchase & renovation of used/repossessed homes.
-Markets models, pre-owned & brokered homes for sale. Prepares documents to list and sell homes
-Identifies & prepares sites for Sun Homes models. Coordinates with maintenance team to ensure vacant sites are prepared for home move-ins
-Assists RVP with developing a marketing strategy & maintaining effective advertising to attract prospective guests
-Assists RVP with preparation of annual operating budget. Provides accurate data to assist in capital expenditure & expansion budget needs
-Reviews monthly property accounting reports and compiles reports for the Accounting department. Prepares monthly explanation of P&L variances
Requirements
-High School Diploma or GED (Required)
-2 years in property management/resort experience, including 2 years of supervisory experience (Required)
-6 months in previous sales and leasing experience (Preferred)
-6 months in experience with NetSuite (Preferred)
-General knowledge of property maintenance
-Solid negotiation skills
-Ability to thrive in a fast-paced environment
-Working knowledge of basic accounting principles
-Thorough knowledge of federal, state and local laws pertaining to fair housing and employment law
-Basic computer proficiency, including email, the internet and Microsoft Office Suite
-Flexibility to respond to resort needs during non-business hours
-Ability to live on-site within the resort (housing provided), if applicable
-Must have a valid driver's licenseREWARDING BENEFITS
At Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.
-Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family
-Comprehensive Dental Plan
-Vision Plan
-Voluntary Health and Dependent Care Reimbursement Accounts
-Life and Accidental Death and Dismemberment Insurance
-Short and Long-Term Disability Coverage
-401(k) Plan with Sun matching contribution
-Paid Parental Leave
-Employee Assistance Program
-Identity Theft Insurance
-Legal Assistance Plan
-Pet Insurance
-Tuition Reimbursement program providing financial support to team members who further their formal education
-Vacation RV Site Discounts for team members when visiting Sun Outdoors locations across the nation
-Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
-Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty
