Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.
We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.
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Job Summary:
The Sales Process & Technology teams are responsible for the maintenance, design, and implementation of process improvement as well as technology projects across multiple acquisition sales channels and sales operations teams. They work closely with sales leadership teams, sales partners, internal stakeholders, and third-party vendors to drive best-in-class experiences.
The Sales Process & Technology Manager works with key stakeholders to understand their needs, identify best practices, and implement innovative solutions to improve the end-to-end process & technology. They leverage their process & technology expertise to maximize quality sales volume, enhance customer & agent experience, and minimize operational costs. Additionally, this role supervises Supervisor, Analyst I, Analyst II and/or Analyst III personnel in execution of their responsibilities.
This position supports both Texas USA and Alberta CA markets for NRG.
Essential Duties/Responsibilities:
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-Document processes, including flow maps, to level set & understand how sales are processed successfully and unsuccessfully.
-Collaborate with other analysts, technology teams, quality assurance, compliance, regulatory, legal, and business users.
-Support end-to-end testing, regression testing and training development for project implementation.
-Be subject matter expert on the applications and process for channels & teams supported, including external systems.
-Manage small to extra large process improvement efforts including business requirements, solution design & delivery, testing, launch and warranty phases. Maintain project timeframes, objectives, and communications. Utilize best practices for sales to new and existing customers.
-Identify and track metrics to measure progress of process improvement efforts as well as sales process & technology performance.
-Present findings and recommendations to stakeholders. Tell the story on gaps to need / expectation as well as our success in closing those gaps.
-Develop an implementation plan that includes a detailed timeline with milestones, key tasks/activities, and responsibilities of stakeholders/resources.
-Design and execute experiments to troubleshoot and test potential solutions.
-Manage launching of new vendors, technology, products, and processes for channels supported.
-Provide day-to-day analytical and technical support for channels supported.
-Develop team members through identifying area of opportunity, creating training plans/goals, and managing performance outcomes.
-Evaluate business processes to identify continuous improvement opportunities through redesign, workflow, automation, and elimination of non-value-added work.
-Use root cause analysis to identify innovative solutions to exceptions, errors, and process gaps.
-Contribute to the creation of process improvement roadmaps for channels supported.
-Perform other related duties as assigned.
Working Conditions:
-Hybrid work environment based on existing business needs
-Some overtime required as special projects arise
-Travel up to 10%
Minimum Requirements:
-Bachelor’s degree
Preferred Qualifications:
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-Bachelor’s degree in business, economics, or a related field
-Expert in Visio and Excel
-Proficient in PowerPoint and Word
-SQL query writing proficiency
-Experience with SAP and/or Salesforce
-Process improvement skills such as Lean / Six Sigma
-5+ years experience working with or within a Retail Electricity Provider
Additional Knowledge, Skills and Abilities:
-Experience guiding vendors and IT teams to provide the needed process & technology
-Creative problem solver dealing with time & resource constraints in a dynamic environment
-Strong interpersonal, verbal & written communications, and presentation skills
-Ability to interview other subject matter experts, technical teams and end users to understand process/system
-Experience challenging the status quo
-Self-directed & self-motivated with ability to handle several concurrent assignments effectively
-Ability to work independently and with teams
-Experience with relational database design
-Experience working on process improvement projects / technology integration projects
-Strong leadership and coaching skills to lead high performing analysts
Physical Requirements:
-This role typically spends time sitting and working with computer
-Occasionally requires lifting as appropriate to perform duties and responsibilities
If you reside in or intend to work remotely from California, Colorado, Connecticut, Hawaii, Illinois, Minnesota, Nevada, New York, Ohio, Washington D.C., Washington State or another state or locality with a pay transparency law, you may contact Careersnrg for compensation information related to this position and other information as required by applicable law. Please include the job title in your request
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
EEO is the Law Poster (The poster can be found at eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)
Official description on file with Talent.
